A phone call from Russia: one piece of equipment, a friendship, and an international technical exchange
Today, we received a call from our old friend Viktor in Russia. His voice was as friendly as ever. He first inquired about our recent situation and joked that receiving the equipment we sent in the cold winter felt like receiving a "heartwarming gift from China."
From smooth delivery to practical operational issues
Last month, the
ab glue dispenser machine we shipped to Russia arrived successfully. Viktor was very satisfied with the appearance, workmanship, and packaging protection after the long-distance transportation.
However, when the equipment was actually put into production, he encountered some problems:
1. The epoxy injection control was not precise enough; sometimes there was insufficient filling, and sometimes there was slight overflow;
2. The heating temperature settings were uncertain for different production batches;
3. He was not familiar with daily cleaning and maintenance and was worried that it would affect the equipment's lifespan.
These seemingly minor problems directly affected production efficiency and product quality.
Weldo Automatic: Providing not only equipment, but also support and confidence
After understanding the situation, we immediately explained to him that Weldo Automatic has a professional and experienced after-sales team that provides technical support to customers worldwide.
Weldo Automatic is not just an equipment manufacturer, but also a reliable technical partner for its customers.
We can provide various support methods:
Online video support: Real-time connection and step-by-step guidance;
Engineer on-site service: Engineers on-site for debugging, training, and optimization;
Factory training visit: Face-to-face learning at the factory to gain in-depth understanding of the equipment.
An exciting trip to China
When Viktor learned that he could not only receive online technical support but also personally come to China to learn about the installation, debugging, operation, and maintenance of the
AB glue Epoxy dispensing Machine at our factory, he was very surprised and excited.
He said that this would not only solve the current problems but also help his team fully utilize the equipment's performance and improve production efficiency and product quality.
We quickly confirmed the visit time and prepared a detailed training plan, including equipment working principles, parameter settings, material applications, daily maintenance, and troubleshooting, to ensure that he could operate the equipment independently, skillfully, and confidently after the training. The equipment connects with each other, cooperation deepens continuously, and friendship lasts for a long time.
For Weldo Automatic, this is not just an after-sales service, but also an opportunity to deepen cooperation and friendship.
We look forward to Viktor's visit, and we also look forward to more friends from all over the world visiting the Weldo Automatic factory.
Weldo Automatic – Reliable to use, efficient production, and long-lasting cooperation.
